What’s so good about free yoghurt?
Saturday, July 25th, 2009Free samples are as old as the direct marketing hills.
When I was younger, I remember getting lots of free samples of Wash & Go delivered to our house. Maybe someone thought my hair could do with a few more washes.
Those free samples worked – big, proper bottles of Wash & Go could often be found in the Waters bathroom a few weeks later.
Free samples are still alive and well. Even in the digital world. Introducing Books offers free samples on its website, giving people the opportunity to see the unique style of their books before buying.
Free samples were even available at Latitude festival. Müller (those lick the lid of life people) had a special tent where, every morning, they gave away free yoghurts, corners, rice and those probiotic thingymajigs.
I liked this for two reasons:
1. They were kind enough to give away free food to hungry, hungover people.
2. In a world where financial departments demand hard evidence of ROI, this was a refreshing change. There’s no possible way they could measure ROI or ‘brand engagement’ or any other nauseating marketing term. But they still did it. They still thought it would bring a smile to people’s faces. And genuinely believed that us folk would repay this gesture by purchasing their products on a regular basis (otherwise why do it?).
The thing I really like about free samples is their faith in the product. I love the try-this-once-and-you-will-fucking-love-it attitude. The unwavering belief that one shot at the title is all the little fucker needs to worm its way in your life forever. Free samples cry out: we are a product, and we’re not shit.
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Halfway through writing this post, the topic came up at work. Could we, an agency, give free samples to prove what a brilliant job we could do given the chance?
I’m not so sure. Yoghurts have pots and lids and are full of cream and fruit and stuff. It is a yoghurt or it isn’t. (That’s a sentence I never imagined writing.) If you like the yoghurt free sample, you buy another yoghurt full price. Creativity is subjective. And you’re only as good as your last effort. Yoghurts can rest on their laurels for years.

In search of a spot of lunch, we headed to 






















