Saying Sorry
The alarm was sounding. I stood there like a lemon with a guilty look on my face.
I’d go down for this. I’d lose my job, my house, my girlfriend, the lot.
All for a bottle of Pimms.
Have you got your receipt, Sir?
Shit. What if wasn’t in my back pocket where, on auto-pilot, I’d probably put it? What if the dopey cashier hadn’t scanned it?
Thankfully it was, and she had.
She hadn’t taken the security tag off though. That was why I was currently looking like a criminal.
And as the customer services assistant walked past me and muttered “I’ll tell her off for not taking that tag off”, it was left for the security guard to apologise.
In customer service, you deal with the problem first, then you assess the cause. And never forget to say sorry if you’re at fault.
If I was the guilty party, would an apology from my dad have been sufficient? I doubt it.