Cats and marketing
Wednesday, May 28th, 2008Anyone who’s read the the bit on the left that says a little about me will know that one day I hope to have a cat. Writers have cats. Farmers have cows. Scary people have violent dogs. That’s just the way the world works.
Caroline found a cat last week. It was crying by the roadside. She brought it home and gave it food and water. It was gone the next morning, but it came back. Again, we gave it food and water. We gave it our attention, and it stayed with us in the garden until we went indoors. The next day it came back again.
Give a cat food and water and it might come back. Show it some affection too, and it almost certainly will.
Maybe cats are like customers.
If you give customers a product or service at a good price, they’ll come back. But only until they find someone else who offers a good price.
If you give customers a great product or great service at a good price, they’ll come back. But only until they find someone else with a great product or great service at a good price.
So how do you keep them coming back after that?
Make them smile.
Happiness is a bloody powerful emotion. Some songs make me happy. Some adverts make me happy. Some products make me happy.
Make me happy and I will remember you. I will keep coming back to you. Great products, great service, and good prices are what I expect from any business with half-an-ounce of common sense.
Do more.